Política de reembolso

Returns, Refunds & Exchanges Policy

Our 30-day return policy and 2-year warranty apply to both watches in your order, including the complimentary watch in a Buy 1, Get 1 Free offer.

1. 30-day returns

You may request a return within 30 calendar days of delivery, including if you change your mind about the fit, look or style. For a change-of-mind return, watches must be unworn, undamaged and returned with their original packaging, tags and accessories. These condition requirements do not exclude a claim for a manufacturing defect or an item damaged on arrival.

2. Promotional orders

To receive a refund for a Buy 1, Get 1 Free order, both watches must be returned, including the complimentary watch. An approved return refunds the amount actually paid for the watch pair. A complimentary watch has no separate cash refund value, but receives the same warranty protection as the paid watch.

3. Two-year warranty on both watches

Both watches, including the free watch, receive the same 2-year warranty from delivery against manufacturing defects and movement failure. Normal wear and tear, scratches, strap wear, battery depletion and accidental damage are not covered. Email us with your order number and clear photos or a video so we can assess the issue. For a confirmed covered defect, we arrange a replacement at no additional cost. Coverage is assessed for each watch; it is not limited to one replacement across the pair.

4. Change of mind

If the fit, appearance or style is not right for you, you may return the watch pair within the 30-day return window under the conditions above. Return shipping and applicable return customs fees are paid by the customer. Contact us before shipping so we can provide return instructions and the correct address.

5. Refunds

Refunds are issued after we receive and inspect the returned watches. We will notify you of the result. Approved refunds are returned to the original payment method within 7–10 business days of approval; your bank may take additional time to post the credit. The refund covers the amount actually paid for the returned watch pair. Separately paid shipping, handling and customs fees are not refunded for change-of-mind returns.

6. Where returns are sent

Always request return instructions and the current return address from maisonvarenn@gmail.com before sending your watches back. The dispatch or forwarding address printed on the parcel may not accept returns. Use the return address supplied by our support team and retain valid tracking.

7. Return shipping and damaged items

For change-of-mind returns, the customer pays return shipping and applicable return customs fees. For a confirmed manufacturing defect or an item damaged on arrival, we arrange a replacement at no cost for either watch and cover any return shipping we require. If a watch arrives damaged, contact us with photos within 7 days of delivery so we can resolve it promptly. This reporting request does not shorten the 2-year warranty.

8. Warranty replacements

The same assessment and coverage apply to both watches in the promotional pair. Please contact support before returning a defective item; we will provide the appropriate replacement and shipping instructions.

9. Optional alternatives

We may offer an exchange or another solution by agreement. You do not have to accept an alternative instead of an eligible return under this policy.

10. Order processing & cancellation

All orders enter processing immediately after payment is confirmed, so we can prepare and dispatch quickly. The full cycle can take 24–48 hours. Therefore:

• Cancellation requests are accepted only within 2 hours of placing the order;
• After that, cancellation cannot be guaranteed, as the order may already be in preparation;
• Orders placed by mistake or after this window are handled under our change-of-mind terms;
• Once processing has begun, cancellation is no longer possible.

Please review all order details before completing your purchase.

11. Delivery issues

Report any delivery problem — including non-receipt — within 30 calendar days of the confirmed delivery date. After this period we are not responsible for lost or undelivered packages and cannot accept claims, as carrier proof of delivery may no longer be available. Customers are responsible for monitoring tracking and reporting issues in time.

12. Contact

To start any request, email us at maisonvarenn@gmail.com with your order number and a clear description of your request.

This policy may be updated at any time without prior notice.