FAQ
The watches
What size are MAISON VARENN watches?
Our wristwatches range from 28mm to 42mm. The exact case width is listed on every product page. Pocket watches measure roughly 45mm to 50mm. If you are between sizes, we recommend going smaller for slim wrists and following the listed size for everyone else.
Are MAISON VARENN watches mechanical or quartz?
Most of our wristwatches use Japanese quartz movements: precise, low maintenance, battery powered. A few pieces use mechanical movements where the era and design call for it. The product page lists the movement type for each watch.
Are they water resistant?
Our watches are splash resistant (3 ATM / 30 metres). They handle rain, hand washing and the occasional splash. They are not designed for swimming, showers or diving. Treat them the way you would treat a leather wallet.
What materials do you use?
Cases are surgical-grade stainless steel, often with rose gold or gold plating. Crystals are mineral glass, with sapphire on select pieces. Straps are full-grain Italian leather. Movements are Japanese quartz on most pieces and mechanical on a few.
Are the pocket watches functional?
Yes. Every pocket watch keeps time and comes with a chain. The hand-wound pieces need to be wound once every two to three days.
Are MAISON VARENN watches actually antique?
No. Every piece is newly manufactured and unworn. They are designed in the spirit of their era using authentic vintage codes, but they are new watches built to last.
Ordering and shipping
Where do you ship?
We ship worldwide, with free standard shipping on every order.
How long does shipping take?
Delivery takes 5 to 12 business days, anywhere in the world. We send tracking the moment your order ships. See our Shipping Policy.
Do you offer express shipping?
Express is available at checkout for select destinations.
Will I be charged import duties?
Possibly, depending on your country. We declare packages at fair value but cannot prevent customs charges if your country applies them.
Returns and warranty
Can I return my watch?
You have 30 days from delivery to request a return. Defective paid watches are replaced at no cost. Returns for change of mind (fit, look, preference) do not qualify for a refund. Any refund is issued only after the watch is back with us and approved, and in a Buy 1, Get 1 Free order the free watch must be returned too. Return shipping and customs fees are paid by the customer. Full details in our Refund Policy.
Is there a warranty?
Every paid MAISON VARENN watch comes with a 2-year warranty covering manufacturing defects and movement failure. The free watch in a Buy 1, Get 1 Free order has no individual warranty. Wear and tear (scratches, strap wear, battery life) is not covered.
My watch arrived damaged. What now?
Email maisonvarenn@gmail.com with photos within 7 days of delivery. We replace damaged-on-arrival paid pieces at no cost.
Care and maintenance
How do I clean my watch?
A soft dry cloth on the case. A slightly damp cloth on the leather strap, then dry it. Never submerge.
The battery died. What do I do?
Take it to any watchmaker. Our pieces use standard cell batteries (SR626SW or similar) that are sold everywhere. Replacement takes about ten minutes.
Can I change the strap?
Yes. Our straps use standard spring bars in 18mm, 20mm or 22mm depending on the piece. Any aftermarket leather or NATO strap of the right width will fit.
How long does the battery last?
Roughly two to three years on most pieces.
About MAISON VARENN
Where are you based?
MAISON VARENN is an online brand. Our customer service is handled directly by our team. We ship from our fulfilment partners worldwide.
Can I order custom engraving?
Not at the moment. We may offer it in the future.
Is there a physical store?
Not yet. MAISON VARENN is an online-first brand. Visit our Instagram for community moments and lookbook references.
How do I contact you?
Email maisonvarenn@gmail.com for any question. We answer within 24 business hours.